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Terms and Conditions & Privacy Policy


Terms & Conditions

  • The following Terms and Conditions are applicable to all orders placed with Broadway Furnishings and every order accepted by Broadway Furnishings is subject to these Terms and Conditions. These Terms and Conditions do not affect your statutory rights.
  • Photographs on our website and in our catalogue are for illustrative purposes only and may not be an exact reflection of the product itself. Photographs or illustrations do not compromise any contractual warranty on our part and you should not rely on them as an exact representation of the product(s).
  • All measurements shown on our website are approximate.
  • Before purchasing we recommend that you examine the goods thoroughly either in person, using the catalogue or on our website. If you have any questions not answered then please ask us directly by telephone, fax or email before purchase. These questions maybe asking specific dimensions, colours, finishes, durability, e.t.c. Returns/refunds are at the discretion of the management for items with have been purchased in error or are no longer required.
  • Any order placed with us by you, whether by telephone, fax, mail or on our online service will be regarded as an offer by you to buy the goods ordered from us.
  • All products remain the property of Broadway Furnishings Limited until paid for in full.
  • All orders placed with Broadway Furnishings must be paid for in full prior to despatch, unless otherwise agreed prior to the order being confirmed.
  • All customer orders placed on account must be settled in full within 30 days of the order being placed. Broadway Furnishings Limited reserves the right to apply a discretionary charge to account customers for payments which are outside the agreed account payment/settlement period.
  • A standard charge of £25.00 will be levied for each cheque returned by your bank to cover our bank and administrative costs.
  • Our delivery drivers will endeavour to contact you between thirty minutes and one hour prior to our expected delivery time, where possible.
  • Delivery times quoted are approximates only and should not be treated as exact times.
  • Standard Delivery is to the kerbside only. Delivery, assembly and installation beyond this point are by your invitation only. Broadway Furnishings Limited cannot be held responsible for any damage or loss caused as a result of delivering, assembling and installing our products and services beyond the kerbside.
  • In the interest of safety, our delivery team will not be able to remove footwear. Please insure that lay protective floor covering prior to our arrival especially on light coloured surfaces and during wet weather.
  • Broadway Furnishings reserves the right to apply discretionary delivery charge for a return visit delivery in instances where we have been unable to deliver and/or gain access to the stated delivery address on the first occasion.
  • Any item(s) which require disassembling and reassembling on-site in order to reach its final resting position will incur a discretionary charge, per item.
  • Please ensure that all measurements are correct and access arrangements are suitable for the item(s) being delivered. A discretionary charge will apply where we are unable to complete a delivery.
  • We endeavour to delivery specially ordered items within 30 days of the order. On rare occasions if we fail to do this we would contact you to inform you of such delay. At this point you may choose to accept the new estimated delivery date or request a refund. The refund will only apply to the product in question and not to any other items purchased that may or may not have already been delivered. This applies to both special order and standard product ranges.
  • Items believed to be faulty must be reported to us within 48 hours of delivery.
  • All product guarantees are issued directly by the manufacturer concerned.
  • Returned items cannot be accepted unless they are in there original packaging. Please ensure that goods are required before delivery/installation. A collection charge will be applied.
  • Mattresses and Divan Bed Bases are void of their return policy once their protective packaging has been removed.
  • All appliances come with a 1 year manufacturers warranty as standard. Please refer to the enclosed manufacturers' manual for contact details of their service/repair department. Alternatively feel free to call us and we'll do our best to help.
  • Appliances are subject to availability. Where an advertised product is out of stock, Broadway Furnishings will endeavour to provide an alternative product with as similar features and monetary value as possible.


Privacy Policy

In this policy, references to "we" or "us" are Broadway Furnishings Limited, of 95 Cricklewood Broadway, London NW2 3JG. We are also the data controller for the purposes of the Data Protection Act 1998 (the Act).

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


When you register or order products on www.broadwayfurnishings.co.uk (our "Site") we may collect and process the following information about you: 

  • Information that you provide to us via our website, by telephone, in writing or otherwise. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. If you contact us, we may keep a record of that communication.

  • Details of your visits to our Site (including, but not limited to, traffic data and location data) and the details of properties and resources that you access.

  • To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.


We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. We use them to recognise you and simplify your access to our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.


All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.


We may use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.

  • To provide you with information, products or services that you request from us or which we feel may interest you including information about products that we consider may be of interest to you.

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To notify you about changes to our service.


We may disclose your personal information to third parties for the purposes set out in this policy or for any other purpose approved by us. If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.


You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking any relevant boxes in the appropriate area of our Site. You can also exercise the right at any time by contacting us by email at info@broadwayfurnishings.co.uk or by phone on (020) 8452 1117.

Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites are operated by third parties.  We do not accept any responsibility or liability for any data you submit to such websites. Please check that such websites have an appropriate privacy policy before you submit any personal data to these websites.


Any changes we may make to our privacy policy in the future will be posted on this page. Please make sure that you check it regularly even if you have previously visited our Site.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Broadway Furnishings Limited, 95 Cricklewood Broadway, London, NW2 3JG or email us at info@broadwayfurnishings.co.uk.